Return & Exchange Policy

At SoccerRetros.com, we want you to be completely satisfied with your purchase. Whether it's a legendary 1980s kit or a new season jersey, we stand by our quality. If your order isn't quite right, we are here to help with a straightforward return and exchange process.

1. Eligibility for Returns

You have 30 days from the date of delivery to request a return or exchange. To be eligible, your items must meet the following criteria:

• The item must be unworn and unwashed.
• All original tags and packaging must be intact.
• The item must be in the same condition that you received it.

2. Non-Returnable Items

Please note that Customized Jerseys (any kit featuring a personalized name or number) are Final Sale and cannot be returned or exchanged. This is because these items are custom-made specifically for you. We recommend double-checking our Size Guide before ordering a customized piece.

3. Return Shipping & Responsibilities

We believe in transparency regarding shipping costs:

• Customer Responsibility: If a return is requested for personal reasons (e.g., "I changed my mind," "I ordered the wrong size," or "I don't like the fit"), the customer is responsible for all return shipping costs.
• SoccerRetros Responsibility: If the return is due to a manufacturing defect, damage during transit, or an error on our part (wrong item sent), we will cover the shipping costs and provide a replacement or full refund.
• Important Note: We DO NOT accept "Collect on Delivery" (COD) mail. Any packages sent as COD will be refused and returned to the sender at their expense.

4. How to Start a Return

To initiate a return, please do not send items back to the origin address without contacting us first. Follow these steps:

1. Email our support team at [email protected].
2. Include your Order Number and photos of the item (especially if reporting a defect).
3. Our team will provide you with the correct Return Shipping Address and further instructions.

Returns FAQ